Frequently Asked Questions
PLEASE READ THROUGH OUR FAQ IN ITS ENTIRETY BEFORE EMAILING US AS MOST QUESTIONS ARE ANSWERED HERE
What Time Are you Open?
Where Are You Located?
How Much Does it Cost?
TIP: When the FAREHARBOR page opens, click your desired activity, then click your desired date of attendance. Then choose the time you wish to attend. Only after doing so will the ticket types, prices and descriptions populate.
What forms of payment do you accept?
A: We accept credit cards for on-line purchases, and cash at the door. We have an ATM on site should you not have cash handy
TIP: We always recommend purchasing your tickets in advance as we have a tendency to sell out many of the more popular time slots even before we open for the night.
Is there an age limit?
A: NO. However, only those 16 years or older can wear a glow necklace to participate in the “contact” portion of the haunted house. Parents do not need to accompany children 13 and over into the haunted attractions. We do not recommend our attractions for children under 10 years old. You may bring them if you feel they can handle the startles. However, if they refuse to go in, there are no refunds. Please plan accordingly
TIP: Any children who attend cannot be carried, and must walk on their own
Will you separate us from our group?
A: No. We believe in groups enjoying a haunted house together and seeing others in their group getting scared and having fun. We allow guests to enter together in groups of up to 10 in each haunted house. NOTE: Our Escape Rooms have varying capacities.
TIP: If you like the idea of getting touched or separated from your group, you can opt in for this more intense experience ANY NIGHT we are open. Visit our “Contact Nights” for more information.
My Ticket is for 9PM. Do I get in at 9pm? When should I arrive?
NOTE: Timed ticketing is a wait reduction strategy only. Your ticket time is an arrival time, not an entry time. Wait times vary based on each night during Halloween season. To reduce your wait time further, attend earlier in the month, on a Thursday/Sunday, or purchase a fast pass.
Please arrive 15 minutes before the time stated on your ticket. Allow extra time for parking. Arriving drastically earlier will only extend your wait time. Guests are not allowed to enter their timed slotted wait area until 15 minutes before the time stated the ticket.
Off site parking lot with shuttle bus available during haunted house hours only at 199 Scoles Ave (The Learning Center) in The Clifton, NJ 07012. Park there and ride the shuttle bus 4 minutes to Brighton Asylum. Service to and from the Asylum are provided free of charge. This service is available 1 hour before we open until the last guest is dropped back off.
What does my Ticket purchase include?
General/Fast Pass = includes all 3 haunted houses
Our 60 minute escape rooms must be purchased separately, in advance online. These experiences typically sell out before we even open for the night so if you are interested in them, please purchase them in advance.
TIP: When purchasing 60 minute escape room tickets, the amount of tickets available will show in the “quantity” box. 1408 has a quantity of 7 available and The Tomb has 6 available. So if only 2 are available for The Tomb at 7pm, this means 4 tickets were purchased and only 2 tickets remain. Please keep this in mind when making an escape room purchase for your group.
Additionally, when booking a 60 minute escape room, book your room 1 hour BEFORE your haunted house arrival time. The ending time of your room can be the “arrival” time for the haunted houses.
Do you offer gift cards?
Do we have to print out tickets?
A: You may print your tickets or we can scan them directly from your phone.
TIP: Have your phone charged and the tickets ready to be scanned at each attraction. Those without an operating phone cannot be granted entry. Please come with a full battery, or print your tickets instead. We will not be able to retrieve tickets from dead phones.
Can I switch the time/date of my ticket? We can't make it to our reservation.
If you cannot make your reservation, first, please do not email us and ask us for a refund. Like major sporting, concert and entertainment events, refunds are not issued under any circumstances.
If you cannot make your reservation, we can reschedule your group for another day. Only Saturday tickets can reschedule for a Saturday. No other day ticket can be rescheduled for a Saturday. Thursdays, Fridays, and Sundays are interchangeable. You may also use any unscanned tickets during our off season, which starts in December, and ends in May.
TIP: If a time slot is sold out, please refrain from emailing us “can we just get 1 more”. We will not be able to respond to those emails. We get thousands of them. Allowing thousands of people to purchase “just 1 more” would over run us and create unfavorable conditions for guests. Once a time slot is sold out, it’s sold out. This is for the comfort of our guests and quality of our show. The best solution is to email us and ask that your entire group be moved to an open arrival time. We are happy to accommodate that. Thank you for your understanding
Are there discounts for children?
A: No. We scare everyone equally. Additionally, all children must walk through the attractions on their own 2 feet, and cannot be carried.
Are group rates available?
A: Yes. Group rate tickets can be purchased here
- Click on the “haunted houses and experiences” box
- Click on the calendar
- Choose the date you wish to attend
- Choose the time you wish to attend
- Choose “Group Rate” ticket from the list that populates
What is Brighton Asylum?
A: Brighton Asylum is an immersive, interactive, multi element indoor haunted house designed for all levels of entertainment. Brighton Asylum is great for those who love to be scared as well as those who don’t, and just want to have fun. Superb actors, Hollywood quality sets, special effects and so much more make up this award winning attraction featured on The Today Show, Cake Boss, Buzzfeed, Huffington Post, News 12, Fox News and countless others. Brighton Asylum is comprised of 3 attractions…The Tunnel, Brighton Asylum, and The Bleeding Grounds.
Brighton Asylum is the ultimate Halloween destination. Experience our award winning escape rooms, Horror Museum, Axe Throwing, free Instagram/Snapchat worthy photo ops, amazing outdoor entertainment, and so much more! Halloween isn’t just about being scared anymore. It’s the ultimate party. Experience it all at Brighton Asylum this Halloween season!
Is it indoors?
A: Yes. All of our haunted attractions are indoors and we are open rain or shine!. Our queue lines are located outdoors but are weather-protected. DRESS WARM.
We also have a huge outdoor festival area filled with Instagram/Snapchat worthy photo ops, escape rooms, VR experiences, Fire dancing, Queue line entertainment, Axe throwing, and so much more! Brighton Asylum is the ultimate Halloween experience for the whole family.
What is Brighton Asylum Escape?
Brighton Asylum Escape is an interactive gaming experience where you and your friends must find clues, solve puzzles, find hidden passage ways, and work as a team in order to escape the room! We have 4 highly immersive escape rooms including 1408 Escape, The Device, Bomb Squad, and The Tomb.
Coming Halloween season 2019, Brighton Asylum will be introducing a series of 5 minute escape rooms called “Fear Pressure. One room comes free with your purchase of any “Scared Stiff” ticket package. Additional rooms can be purchased on site. Or, save time and money and purchase our complete package of all 6 rooms, and take the Fear Pressure challenge for yourself, testing your ability to escape all 6 rooms in under 5 minutes each (30 minutes total).
Brighton Asylum Escape requires a separate ticket purchase, and is not included with haunted attraction ticket purchases. More info on our escape rooms can be found HERE
What is a "Contact Night?"
NEW FOR 2018! Now, we offer this more intense OPTIONAL experience each and every night we are open! Simply accept a glow necklace to opt in, and discard it to opt out. COMPLETELY SAFE for those who do not like contact. Rease below!
A: In the past, these were special event nights where guests were given a glow necklace at the gate (entirely optional). If a glow necklace was accepted, our creatures, zombies, patients, and undead could PHYSICALLY interact with you! These nights could also be attended by those who did not want to participate in the contact as the contact was entirely optional. These were for our hardcore fans who wished to take the scares to another level. Now we offer these optional experiences each and every night. Don’t worry! Those who do not like contact are completely safe! Only those wearing the glow necklaces will be targeted for this more intense experience. Those too scared to participate can sit back and watch all the fun!
More info on our Contact Nights HERE
Wait, Are you open for Christmas?
A: Brighton Asylum offers several off season haunted attraction events throughout the year, including our “Santa’s Slay”, “Dark Valentine”, St. Patrick’s Slay”, “Night Of The Creeps” , Clown Asylum events and more! Information on each is located on the EVENTS page.
NOTE: PORT9L is not open during the off season events, and will re-open Halloween season 2020
On Site/Day Of Event Questions
How Long is the wait in line?
A: It depends. During our September hours, the wait is much shorter. The beginning of October, Sundays, and Thursdays will see less crowds as well as earlier in the night and later in the night as crowds dissipate. As it gets closer to Halloween, specifically on a Friday or Saturday night, the wait is longer.
TIP: The only way to eliminate your wait is with a FAST PASS. Timed ticketing is not a wait elimination strategy it is a wait REDUCTION strategy. The time on your ticket is not the time you enter. It is your arrival time. Only Fast Pass guests have priority entry.
Is there parking and do you charge for it?
A: During Halloween season, We have on site parking, free of charge. On busy Friday and Saturday nights later in October, please allow extra time for parking. In addition to our on site parking, we also offer a large off site parking lot available at 199 Scoles Ave, Clifton NJ 07012 for your convenience. Park there and ride the shuttle 4 min to Brighton Asylum. Shuttles pick up and drop off every 10 minutes or so. At this time there is no charge for this convenient service. You can also type “The Learning Center” into your phone’s navigation system.
The off site lot is ONLY open during our haunted house operational hours for the Halloween season, and opens 1 hour before the haunted houses open and closes after the last guest has been dropped off. During the off season (Dec-May), only our on-site lot is available, and street parking if needed).
Where is the waiting area?
A: The waiting area for all attractions is outdoors, under weather protected tents. (our over-flow wait areas are not covered). All the attractions themselves are INDOORS. WE ARE OPEN RAIN OR SHINE! Please keep an eye on the temperature before coming so you can dress accordingly.
How long does it take to go through?
A: Our Escape rooms are a 1 hour experience or a 5 minute experience depending on the room chosen. If you choose the 3 haunted house combo, we expect that you will experience heart-pounding action long enough to feel VERY satisfied, and worth the trip. Guests report that it routinely takes them between 40 minutes to 1 hour to complete all 3 haunted houses. Its hard to say exactly how long it takes to navigate all 3 haunted houses because this is not a timed ride. It’s a walk-through attraction where guests are free to experience the attractions at their own pace. This vastly affects the amount of time guests are inside the attractions. Guests who get scared easily and run through the attractions are inside for far less than those who really take in the environment and take their time. Needlessly to say, Brighton Asylum is a world class haunted attraction experience, and has received numerous recognition, including visits from The Today Show, Cake Boss, actor James Franco, as well as winning top haunt awards from Buzzfeed, The Huffington Post, Haunted Attraction Magazine, Haunted Attraction Association, and many more.
TIP: The time it takes each group to navigate the attractions will vary from group to group.
NOTE: Please dont call us with this question because we are going to give you the same answer as above
How many people enter at one time?
10 guests at a time for the haunted houses and 6 guests for our escape rooms (1408 can handle 7). We will sometimes allow smaller groups on slower nights such as opening weekend, and Sundays. Please understand that on busy nights, we cannot enter a group of 2. Groups of 2-3 will be added to other groups to reach our minimum capacity of 4-5. If it is important for you to be ONLY with your own group, please purchase a minimum of 4 tickets. NOTE: The opening of our attraction will always have 10 guests sent in so please do not be alarmed if you are a group of 5 and you get sent in with another group of 5. You will be separated after this initial very interactive opening.
ESCAPE ROOM NOTE: If you wish to enter ONLY with your own group, please purchase the “private room” option.
We are a group of 11, can we all go in together?
A: Unfortunately No. Our haunted houses have a maximum capacity and cannot deviate from it under any circumstances. Smaller groups also have a better experience. The last person in a large group sees everything coming and wont get the same experience. By all means come in large groups but please separate at the entrance as we split you up so we can process everyone accordingly. Not doing so delays us and makes our lines longer.
Is Brighton Asylum Handicap Accessible?
A: Yes. There are a couple areas that may have to be bypassed; we provide bypasses for all guests that cannot go through certain rooms of the haunted house. Please make sure that you check in with an Event Staff employee and they will help you through the houses!
NOTE: The Bleeding Grounds on the 2nd level is not wheelchair accessible.
NOTE: we do not allow anyone with medical braces to enter, such as casts, leg braces, crutches, as a pre-existing medical condition could be made worse by these events. Those in a secured wheelchair will be granted entry with a guide.
Do you have a lot of strobe lights in the haunted houses?
A: Yes. We have many strobe lights throughout the entire haunted house. It is not recommended for people that have Epilepsy to go through the haunted house. We also don’t recommend people with asthma, heart issues, pre existing medical conditions of any kind, back/neck problems, and pregnant women go through the haunted house. Those with medical braces of any kind will be denied admission.
Is there Security?
A: We have security on staff every single night including police officers, retired police officers, and SORA licensed security.
Can we take photos/video inside the haunted houses?
A: No. Photography and video recording (including GoPros) are not permitted as it causes guests to stop inside the attractions (which is no permitted), it blinds our actors when the flash goes off, and people lose dozens of phones per night.
NOTE: We will not stop the show and go back inside to look for your phone if you drop it. We will only go back to retrieve it once the last guest is out of the attractions for the night. Secure your phones.
TIP: Take all the video and photos you wish in our outdoor festival area where we have Disney quality photo ops, Fire dancers, Queue line performers, and so much more!
Can I bring my purse and/or shoulder bag into the haunted house?
A: We do not have lockers or a coat check at the haunted house. We DO allow small purses and shoulder bags into the attractions but we will not allow large backpacks or oversized purses as they have the potential to get caught on moving sets, walls and pose a safety hazard to you or other guests. We suggest you leave your purse in your car. If you are worried about expensive items in your purse, leave those items at home before attending or bring an alternate purse with you that will be acceptable for passage.
Will the actors touch us? Can we touch the actors?
A: No. Actors will not touch you unless you are wearing a free glow necklace (provided at the entrance) which opts you into physical contact. You may opt out at any time by discarding the necklace. Please be respectful and do not touch the actors back under any circumstances. Incidental and unintentional contact may occur. Touching the actors will get your group ejected from the haunted house without refund. If you are interested in “contact”, please read about our contact options here
LIVE VIDEO RECORDING IN ALL HAUNTED HOUSES, AT CONCESSIONS, SECURITY CHECK, AND PARKING AREAS.
WHO SHOULD/SHOULDN’T ATTEND
Can pregnant women go though the haunted house?
A: We do not recommend pregnant women to go through the haunted house. So if you insist on going through pregnant, you do so at your own risk.
If I have asthma, can I go through the haunted house?
A: Even though large fog effects are not used at Brighton Asylum due to NJ state regulations, we still do not recommend those with asthma attend our show due to other ways asthma can be triggered, including, but not limited to: anxiety, fear, physical exertion, etc. You enter at your own risk. If you insist on attending, and you have asthma, please bring your inhaler.
Who should not attend Brighton Asylum?
A: Brighton Asylum is not recommended for those with known, unknown, and pre-existing medical conditions including, but not limited to: breathing, heart, psychological, joint or muscle conditions, pre-existing medical conditions, back, neck or skeletal problems, any activity made worse by physical exertion, or if you are not physically fit, anxiety, sensory disorders, neurological disorders, etc. Attractions require guests to walk great distances over a winding pathway with moving floors and walls.
WARNING: Guests assume all risks and liability for taking part in this activity. This is a haunted attraction and with this activity, there are risks, known and unknown, associated with its participation. Injury or death can occur as a result of taking part in this activity. Brighton Asylum, its affiliates, its management, owners, landlord, or sponsors, assume no liability for injuries resulting from taking part in this activity. By purchasing a ticket and attending, you agree to hold harmless Brighton Asylum, its management, owners, landlord, cast, crew, and affiliates and assume all liability for taking part in this activity.
Can I bring my dog?
A: Sorry, we know dogs are welcome at most places in New Jersey, however, it’s just too darn scary for our furry friends at Brighton Asylum. They would probably be more comfortable at home with the other scaredy cats…err humans.
Will you pay for my clothing if it gets stained, ripped or ruined in the haunted house?
A: Sorry, we will not. Please do not wear expensive items to the haunted attraction. Our make up used in the attraction is water-soluble and will come out with simple washing. However, we just dont know how these items will react with your particular clothing, and therefore, cannot make any guarantees. Please do not call us about these situations, or say you did not read the FAQ. We will not pay for your damaged clothing or your lost or damaged items. Please leave these items at home. Thank you
Is this the same as Last Year?
A: No way! Just ask anyone who attends Brighton Asylum regularly, and they will tell you. We update our scenes, characters and scares every season! For 2019, we are opening a brand new haunted house called Port9L, brand new 5 min escape room challenges called “Fear Pressure”, our new axing throwing event “The Hack Shack”, plus all new characters, scares, queue line entertainment and so much more! In 2018, we debuted our newest haunted house “The Bleeding Grounds“. You will not find this amount of yearly updates at any haunted attraction in the tri-state area, maybe the country!
We ran into the group in front of us, can we get a refund?
No. Like large concert, theater and sporting events, there are no refunds of any kind.
If having a more “alone” experience is important to you, attend earlier in October, come in September, or on a week day. Groups are spaced out before entering each of our 3 attractions. You will notice an event staff with a stop watch. Every group is timed at the appropriate pace. Adding more space between groups will not do anything to prevent groups from running into one another (but it WILL increase your wait time substantially). It happens because one particular group is walking VERY fast, and another group is walking very slow. Catching up only happens on “walk” tours, it does not happen on rides, as the human element is removed from the equation.
Once that initial timing has been done, we do not control the pace at which guests navigate the attractions. If you get a bad group in front of you, we cannot do anything about it. Some people walk slower than a pack of zombies and some run through it. It is inevitable that some catching up will take place. Brighton Asylum is designed to be scary and entertaining regardless of the pacing as our actors are trained to scare in large groups.
Is there any specific dress code to enter the Brighton Asylum?
A: Yes. No high heels (we have stairs inside the attraction), no backbacks or bags, no props or masks with costumes (costumes are permitted), and we highly recommend not wearing expensive clothing due to the potential for them getting stained, wet, ripped, etc, inside the attraction. WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, DAMAGED PROPERTY.
TIP: We are unable to go back through the attraction to look for your phone, or other items you WILL drop because you insist on getting that video after we tell you there is no video recording or photography once you enter. Likely, your phone is gone forever, even if you constantly email us to tell us the beacon says its still there. Leave the phone in your pocket where it belongs.
If I have a problem, can I just complain and get a refund?
A: We do not offer refunds for any reason. We will not respond to refund inquiries for any reason, under any circumstances. Not for emergencies, family emergencies, personal circumstances, your fish died, your tickets were scanned but you decided to leave anyway, it doesn’t matter. Once a ticket is purchased, that ticket cannot be refunded. Once that ticket is scanned, it cannot be scanned or used again.
If you have a problem, PLEASE report it to us ON SITE, the night of your attendance. Please report it to the ticket booth. We will work with you closely to resolve your issue. Please don’t email us or call us days later to report an issue. We may not be able to help you. We need to hear from you the SAME NIGHT you attend, and work with you on that same night. Please understand, refunds are not part of resolving that issue.
Can I get out if I'm too scared?
A: Yes. There are emergency exits around most corners. Simply follow the emergency exits signs out of the haunt (without refund. If we scared you that quickly, we did the job you paid us to do, and promptly!). We have staff in these areas to assist you. However, If you use these emergency exits, you will not be allowed back into the haunt. These emergency exits are for emergency only.
Are there refreshments at Brighton Asylum?
A: Yes. Refreshments vary night to night but we typically carry water, hot chocolate, hot apple cider, packaged snacks and more!
Can I show up drunk, stoned, and wreck your haunted house and assault your actors?
A: You should ask the police on duty this question. Every season (without fail) we have to escort someone (and their group) out of our haunts into the arms of the police. We do not allow aggressive behavior, pushing, weapons of any kind, alcohol, touching our actors or staff, etc. We have a list of rules just like any other business that must be adhered to for your own safety. Please go through the attractions in a civilized manner and everyone (including yourself) will have a great time.
NOTE: No outside food or beverages of any kind will be permitted past the security checkpoint. All water bottles, coffee cups, etc, must be thrown out prior to entering. Additionally, we refuse entry to anyone who appears drunk , stoned, or openly aggressive towards our staff/actors
Can I work at Brighton Asylum?
A: We have a limited number of positions available each season. Check the “work here” tab for information on how to apply. Please keep in mind, we are looking for energetic, enthusiastic, and reliable people to be a part of our time. If you are simply looking for extra money, don’t have a passion for this genre, or are trying to pass the time, this is not the job for you. You must be at least 17 years old by Nov 1st, 2020 to apply for our upcoming Halloween season.
My question isn't here. How can I contact you?
A: We can be reached at email@example.com. We cannot answer emails or phone calls during hours of operation so please leave your questions for us ahead of time.
You may call us at 201-716-2827 but we HIGHLY recommend emailing us for a faster response. We cannot answer every phone call as the volume of calls are simply too high to receive every call. Email is far more effective.