Frequently Asked Questions
Q: WHAT TIME ARE YOU OPEN?
A: During Halloween season Click here for calendar, and for special event nights in Dec, Feb, March, and various Friday the 13th’s. If you miss the Halloween season and/or these special event nights, the haunted houses are not open, even if google says we are.
Our Escape Rooms and Axe throwing are open YEAR ROUND, Tues-Sun. Reservations are required. You can book HERE
Q: WHERE ARE YOU LOCATED?
A: We are located at the BACK of 2 Brighton Ave, Passaic, NJ 07055. If you see a “Manhattan Marketing” sign at the top of the building, that is the FRONT, and you must make the left and come around to the back side of the building. Click here for directions
Q: HOW MUCH DOES IT COST?
A: Click here for admission prices
TIP: When the FAREHARBOR page opens, click your desired activity, then click your desired date of attendance. Then choose the time you wish to attend. Only after doing so will the ticket types, prices and descriptions populate.
Is there an age limit?
A: Haunted Houses and Escape Rooms have no age limit. Axe throwing age minimum is 8 years old. Under 18 must be accompanied by an adult for 1 hour sessions.
TIP 1: Any children who attend the haunted houses cannot be carried, and must walk on their own. Strollers are not allowed in the haunted houses. There are no refunds if they don’t make it through or even into the attractions.
Q: Do you open if its raining?
A: YES. We are open rain or shine. PLEASE bring an umbrella or rain gear. We DO offer some coverage from the rain on our queue lines but we are not able to cover the entirety of our midway area and queue lines due to the size. Please be prepared.
Q: When should I arrive?”
NOTE: Your ticket time is an arrival time only, not an entry time. Your ticket is not a “reservation” to enter the attractions at the time stated on your ticket. Wait times vary based upon the popularity of each night during Halloween season. To reduce your wait time, attend earlier in the month, on a Thursday/Sunday, or purchase a fast pass to skip the general admission line all together.
Please arrive at the time stated on your ticket. Allow extra time for parking. Arriving drastically earlier will only extend your wait time. Guests are not allowed to enter their timed slotted wait area until 15 minutes before the time stated the ticket. This is strictly enforced.
Off site parking lot with shuttle busses are available during haunted house hours at 333 Colfax Ave (Clifton High School) in The Clifton, NJ 07013. Park there and ride the bus 4 minutes to Brighton Asylum. Service to and from the Asylum are provided free of charge. This service is available when we open until the last guest is dropped back off.
Note: This service is not available during our Christmas haunt, Valentine haunt, St Patrick’s haunt or Friday the 13th haunts. This service is also not available during our day to day escape room and axe throwing operations.
Q: What does my Ticket purchase include?
General/Fast Pass = includes all 3 haunted houses
Scared Stiff Package = includes all 3 haunted houses, plus admission to The Horror Museum, one Fear Pressure escape room and AXEsylum glow in the dark axe throwing (3 axes).
Our 60 minute escape rooms and 60 minute axe throwing must be purchased separately, in advance online. These experiences typically sell out before we even open for the night so if you are interested in them, please purchase them in advance. We also have a an escape room/axe throwing combo you may purchase.
Q: Are there discounts for children?
A: No. We scare everyone equally. Additionally, all children must walk through the attractions on their own 2 feet, and cannot be carried. An adult must sign their waiver.
Q: Are group rates available?
A: Yes. Group rate tickets can be purchased here
- Click on the “haunted houses and experiences” box
- Click on the calendar
- Choose the date you wish to attend
- Choose the time you wish to attend
- Choose “Group Rate” ticket from the list that populates
- You must choose a minimum quantity of 20 tickets
Q: WHAT IS BRIGHTON ASYLUM?
A: Yes. All of our haunted attractions are indoors and we are open rain or shine!. Our queue lines are located outdoors. DRESS WARM.
We also have a huge outdoor midway area filled with social media worthy photo ops (All updated f0r 2024), escape rooms, gift store, horror CarnEVIL games, Queue line entertainment, DJ booth, glow in the dark axe throwing, and so much more! Brighton Asylum is the ultimate Halloween experience for the whole family. Please dress appropriately for outdoor weather conditions.
Q: How Long is the wait in line?
A: This question cannot easily be answered. When we first open for the Halloween season, the wait is typically much shorter. In fact, there might not be any wait at all. The beginning of October, Sundays, and Thursdays will see less crowds as well as later in the night as crowds dissipate. As it gets closer to Halloween, specifically on a Friday or Saturday night, the wait is longer. It is best not to make additional plans for “after” your visit to Brighton Asylum as we cannot guarantee when you will be “finished” unless you purchase a fast pass. General admission tickets of any kind are subject to general admission wait, even with a timed arrival.
TIP: Purchase your experience for the final time slot of any given operational night to avoid the early evening rush. Even on a packed night, this can be a great hack to beat the crowds any night we are open.
TIP: The only way to eliminate your wait is with a FAST PASS. The time on your ticket is not the time you enter. It is your arrival time. Only Fast Pass guests have priority entry.
Q: Is there parking and do you charge for it?
A: During Halloween season, We have on site parking, free of charge. On busy Friday and Saturday nights later in October, please allow extra time for parking. In addition to our on site parking, we also offer a large off site parking lot available at Clifton High School, 333 Colfax Ave, Clifton NJ 07013 for your convenience, FREE OF CHARGE starting Sept 13th, 2024. Park there and ride the shuttles 4 min to Brighton Asylum. Shuttles pick up and drop off all night long. At this time there is no charge for this convenient service.
The off site lot is ONLY open during our haunted house operational hours duirng Halloween season, not during our day time escape room and axe throwing hours or during our off season haunted attraction events in December, February, March, etc.
NOTE: DO NOT PARK IN SILK GENTLEMAN’S CLUB PARKING LOT YOUR CAR WILL BE TOWED. DO NOT PARK IN ANY OTHER BUSINESS IN THE SURROUNDING AREA. FOLLOW ALL SIGNS THAT SAY “HAUNTED HOUSE PARKING’. IGNORING OUR PARKING ATTENDANTS COULD RESULT IN LOCAL SUMMONS AND FINES IF PARKING IN TOW AWAY ZONES. YOU MAY ALSO FIND LEGAL STREET PARKING.
NOTE: LOCAL TRAFFIC PATTERNS NEAR BRIGHTON ASYLUM HAVE RECENTLY CHANGED. PLEASE FOLLOW THE INSTRUCTIONS OF OUR ATTENDANTS.
Q: Where is the waiting area?
A: The waiting area for all attractions is outdoors (main queue areas are weather protected. Overflow queue areas are not. Please be prepared for weather conditions). All the attractions themselves are INDOORS. WE ARE OPEN RAIN OR SHINE! Please keep an eye on the temperature/weather so you can dress appropriately before coming!
Q: How long does it take to go through?
A: We expect that you will experience heart-pounding action long enough to feel VERY satisfied, and worth the trip. Guests report that it routinely takes them between 40 minutes to 1 hour to complete all 3 haunted houses. Its hard to say exactly how long it takes to navigate all 3 haunted houses because this is not a timed ride. It’s a walk-through attraction where guests are free to experience the attractions at their own pace. This vastly affects the amount of time guests are inside the attractions. Guests who get scared easily and run through the attractions are inside for far less than those who really take in the environment and take their time. Additionally, we constantly update the attractions which makes them longer year after year. Those who purchase our premium “scared stiff” ticket will be with us even longer, experiencing multiple add ons including our horror museum, axe throwing, and an escape room. This does not include all of the free entertainment we offer as well. Needlessly to say, Brighton Asylum is a world class haunted attraction experience, and has received numerous recognition, including visits from The Today Show, Cake Boss, actor James Franco, as well as winning top haunt awards from Buzzfeed, The Huffington Post, Haunted Attraction Magazine, Haunted Attraction Association, and many more.
TIP: The time it takes each group to navigate the attractions will vary from group to group.
NOTE: Please dont call us with this question because we are going to give you the same answer as above
Q: How many people enter at one time?
We allow up to 10 guests at a time to enter the haunted houses. If you have a larger group, we simply split your group for a better experience.
Q: We are a group of 11, can we all go in together?
A: We cannot make exceptions. Our max capacity is 10 people per entry time. PLEASE DO bring larger groups. A group of 15 will enter as a group of 7 and a group of 8 for example. Sending such large groups all at once will only cause those at the back of the group to watch all the entertainment taking place instead of participating in it.
Q: Is Brighton Asylum Handicap Accessible?
A: Yes. There are a couple areas that may have to be bypassed; we provide bypasses for all guests that cannot go through certain rooms of the haunted house. Please make sure that you check in with an Event Staff employee and they will help you through the houses!
NOTE: The Bleeding Grounds on the 2nd level is not wheelchair accessible.
NOTE: we do not allow anyone with medical braces to enter, such as casts, leg braces, crutches, as a pre-existing medical condition could be made worse by these events. Those with a medical brace in a secured wheelchair will be granted entry with a guide
Q: Do you have a lot of strobe lights in the haunted houses?
A: Yes. We have many strobe lights throughout the entire haunted house. It is not recommended for people that have Epilepsy to go through the haunted house. We also don’t recommend people with asthma, heart issues, pre existing medical conditions of any kind, back/neck problems, and pregnant women go through the haunted house. Those with medical braces of any kind will be denied admission unless in a wheelchair.
Q: Is there Security?
A: We have security on staff every single night including police officers, retired police officers, and SORA licensed security. You will have to be wanded by a security officer before you will be allowed to enter the park, and provide your ID if you purchased your ticket in advance. Cash ticket holders do not need to present ID. Children under the age of 18 do not need to present ID.
Additionally, there are cameras recording in every room of the haunted houses and in the queue line, midway and parking areas.
Q: Can we take photos/video inside the haunted houses?
A: No. Photography and video recording (including GoPros) are not permitted as it causes guests to stop inside the attractions (which is not permitted), it blinds our actors when the flash goes off, and people lose dozens of phones per night. It also causes massive back ups and keeps our lines moving very slow.
NOTE: We will not stop the show and go back inside to look for your phone if you drop it. We will only go back to retrieve it once the last guest is out of the attractions for the night. We are also not responsible for the condition of your items once found, IF found. Secure your phones and personal items prior to entry.
TIP: Take all the video and photos you wish in our outdoor midway area where we have Hollywood level photo ops, Queue line performers, and so much more!
Q: Can I bring my purse and/or shoulder bag into the haunted house?
A: We do not have lockers or a coat check at the haunted house. We DO allow small purses and shoulder bags into the attractions but we will not allow large backpacks or oversized purses as they have the potential to get caught on moving sets, walls and pose a safety hazard to you or other guests. We suggest you leave those items in your car. If you are worried about expensive items in your purse, leave those items at home before attending or bring an alternate purse with you that will be acceptable for passage.
Q: Will the actors touch us? Can we touch the actors?
NOTE: ACTORS WILL NOT TOUCH GUESTS
NOTE: Incidental contact may occur.
A: No. Actors will not touch you. Do not touch the actors back under any circumstances. Incidental and unintentional contact may occur. Touching the actors will get your group ejected from the haunted house without refund.
LIVE VIDEO RECORDING IN ALL HAUNTED HOUSES, AT CONCESSIONS, SECURITY CHECK, AND PARKING AREAS.
Q: Can pregnant women go though the haunted house?
A: We do not recommend pregnant women to go through the haunted house. So if you insist on going through pregnant, you do so at your own risk.
Q: If I have asthma, can I go through the haunted house?
A: Even though large fog effects are not used at Brighton Asylum due to NJ state regulations (caution: We still use fog), we still do not recommend those with asthma attend our show due to other ways asthma can be triggered, including, but not limited to: anxiety, fear, physical exertion, etc. You enter at your own risk. If you insist on attending, and you have asthma, please bring your inhaler.
Q: Who should not attend Brighton Asylum?
A: Brighton Asylum is not recommended for those with known, unknown, and pre-existing medical conditions including, but not limited to: breathing, heart, psychological, joint or muscle conditions, pre-existing medical conditions, back, neck or skeletal problems, any activity made worse by physical exertion, or if you are not physically fit, anxiety, sensory disorders, neurological disorders, etc. Attractions require guests to walk great distances over a winding pathway with moving floors and walls. Stair cases are present at multiple locations inside the attractions.
Do not attend this event if you are suffering with a fever, flu-like symptoms, or have suffered with flu-like symptoms in the past 48 hours.
WARNING: MOVING FLOORS, MOVING SETS/PROPS, DIM LIGHTING CONDITIONS, STAIRS
WARNING: Guests assume all risks and liability for taking part in this activity. This is a haunted attraction and with this activity, there are risks, known and unknown, associated with its participation. Injury or death can occur as a result of taking part in this activity. Brighton Asylum, its affiliates, its management, owners, landlord, or sponsors, assume no liability for injuries resulting from taking part in this activity. By purchasing a ticket and attending, you agree to hold harmless Brighton Asylum, its management, owners, landlord, cast, crew, and affiliates and assume all liability for taking part in this activity. A waiver is required prior to entry. All participants must sign. Parents or adult guardian must sign for minors.
Q: Can I bring my dog?
A: Sorry, we know dogs are welcome at most places in New Jersey, however, it’s just too darn scary for our furry friends at Brighton Asylum. They would probably be more comfortable at home with the other scaredy cats…err humans.
Q: Will you pay for my clothing if it gets stained, ripped or ruined in the haunted house?
A: Sorry, we will not. Please do not wear expensive items to the haunted attraction. Our make up used in the attraction is water-soluble and will come out with simple washing. However, we just dont know how these items will react with your particular clothing, and therefore, cannot make any guarantees. Please do not call us about these situations, or say you did not read the FAQ. We will not pay for your damaged clothing or your lost or damaged items. Please leave these items at home. Thank you
Q: We ran into the group in front of us, can we get a refund?
No. Like large concert, theater and sporting events, there are no refunds of any kind.
If having a more “alone” experience is important to you, attend earlier in October, or on a week day. Coming for the last time arrival of the night is another tip that can limit your wait as well as crowding. Groups are spaced out before entering each of our 3 attractions. You will notice a box with a green/red light at the entrance to every attraction. Every group is timed at the appropriate pace. Adding more space between groups will not do anything to prevent groups from running into one another (but it WILL increase your wait time substantially). It happens because one particular group is walking VERY fast, and another group is walking very slow. This is the cause, and not because we didn’t put enough time between groups. We could put several minutes between groups and groups would still catch up if they are walking too slowly vs too fast.
Once that initial timing has been done, we do not control the pace at which guests navigate the attractions. If you get a bad group in front of you, we cannot do anything about it. Some people walk slower than a pack of zombies and some run through it. It is inevitable that some catching up will take place. Brighton Asylum is designed to be scary and entertaining regardless of the pacing as our actors are trained to scare in large groups.
Q: Is there any specific dress code to enter the Brighton Asylum?
A: Yes. No high heels (we have stairs inside the attraction), no backbacks or bags, no props or masks with costumes (costumes are permitted), and we highly recommend not wearing expensive clothing due to the potential for them getting stained, wet, ripped, etc, inside the attraction. WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, DAMAGED PROPERTY.
TIP: We are unable to go back through the attraction to look for your phone, or other items you WILL drop because you insist on getting that video after we tell you there is no video recording or photography once you enter. Likely, your phone is gone forever, even if you constantly email us to tell us the beacon says its still there. Leave the phone in your pocket where it belongs.
Q: If I have a problem, can I just complain and get a refund?
A: You may certainly complain to us. We are more than happy to receive your feedback and improve the quality of our show. We do not offer refunds for any reason. We will not respond to refund inquiries for any reason, under any circumstances. Not for emergencies, family emergencies, personal circumstances, your fish died, your tickets were scanned but for some reason you left the line right before entering (someone tries that every year), it doesn’t matter. Once a ticket is purchased, that ticket cannot be refunded. Once that ticket is scanned, it cannot be scanned or used again.
IMPORTANT:
If you have an issue, PLEASE report it to us ON SITE, the night of your attendance. Please report it to the ticket booth, in person. We will work with you closely to resolve your issue. Please don’t email us or call us days later to report an issue. We may not be able to help you. We need to hear from you the SAME NIGHT you attend, and ideally right away once your issue has occurred. Please understand, refunds are not part of resolving that issue.
Q: Can I get out if I’m too scared?
A: Yes. There are emergency exits around most corners. Simply follow the emergency exits signs out of the haunt (without refund. If we scared you that quickly, we did the job you paid us to do, and promptly!). We have staff in these areas to assist you. However, If you use these emergency exits, you will not be allowed back into the haunt. These emergency exits are for emergency only.
Q: Are there refreshments at Brighton Asylum?
A: Yes. Refreshments vary night to night. We have horror themed chocolates, a non-alcoholic drink bar, various packaged snacks, hot chocolate, hot apple cider, sodas, and more.
Q: Can I show up drunk, stoned, and wreck your haunted house and assault your actors?
A: You should ask the police on duty this question. Every season (without fail) we have to escort someone out of our haunts into the arms of the police. We do not allow aggressive behavior, pushing, weapons of any kind, alcohol, touching our actors or staff, etc. We have a list of rules just like any other business that must be adhered to for your own safety. Please go through the attractions in a civilized manner and everyone (including yourself) will have a great time.
WARNING: Anyone deemed intoxicated, inebriated, or deemed otherwise unfit to enter by our staff will be denied entry without refund.
NOTE: No outside food or beverages of any kind will be permitted past the security checkpoint. All water bottles, coffee cups, etc, must be thrown out prior to entering. Additionally, we refuse entry to anyone who appears intoxicated, or openly aggressive towards our staff/actors.
Q: Can I work at Brighton Asylum?
A: We have a limited number of positions available each season. Check the “work here” tab for information on how to apply. Please keep in mind, we are looking for energetic, enthusiastic, and reliable people to be a part of our time. If you are simply looking for extra money, don’t have a passion for this genre, or are trying to pass the time, this may not be the job for you. You must be at least 18 years old by Nov 2nd, 2024 to apply for our upcoming Halloween season.
Q: My question isn’t here. How can I contact you?
A: We can be reached at brightonasylumoffice@gmail.com. We cannot answer emails or phone calls during hours of operation so please leave your questions for us ahead of time.
Hotline – 201-848-2517
