Frequently Asked Questions

General Questions

Q: WHAT TIME ARE YOU OPEN?

Q: WHERE ARE YOU LOCATED?

Q: HOW MUCH DOES IT COST?

Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?

A: We accept credit cards for on-line purchases, and cash at the door. We have an ATM machine on site for your convenience. We do not accept credit cards at the door.

Q: IS IT REALLY SCARY?

A: Yes. It’s really scary!

Ticket Questions

WHAT IS TIMED TICKETING?

Timed ticketing is a wait reduction strategy aimed at reducing the wait times for our guests.  Detailed information on timed ticketing can be found by clicking here

WHAT DOES MY TICKET PURCHASE INCLUDE?

General Admission, Group Rate and Fast Pass ticket purchases gain our guests access to both The Tunnel and Brighton Asylum.  A separate purchase is required for Escape Rooms. Furthermore, our 5 minute escape rooms are only for haunted house guests. Guests must first purchase a general admission or fast pass haunt ticket in order to be able to purchase Trapped or Bomb Squad tickets.  60 minute escape rooms are open to anyone.

Q: DO WE HAVE TO PRINT OUR TICKETS?

A: Printing your pre-purchased tickets is preferred for faster and more convenient entry, but if you do not have a printer, we can scan your tickets directly from your smartphone.  NOTE: Please have your phone charged and the tickets ready to be scanned. We do not have the ability to look up your tickets on site.  Those without an operating phone will not be granted entry.  Come with a full battery, or print your tickets instead. 

Q: CAN I SWITCH THE TIME/DATE OF MY TICKET? WE CAN'T MAKE IT TO OUR RESERVATION

A: Cancellations and rescheduling need to be done 24 hours before your scheduled time. We highly suggest planning your trip to Brighton Asylum in advance. However, please note, like sporting events and large attractions, we do not give refunds under any circumstances.

Q: ARE THERE DISCOUNTS FOR CHILDREN?

A: No. We scare everyone equally.

Q: ONCE WE PAID FOR ADMISSION ARE WE ABLE TO GO THROUGH AGAIN?

A: No. However, you can purchase another ticket at a discount if you would like to experience the attractions again. You will be stamped upon entry.  Use that stamp to gain access to Brighton Asylum on the same night at the greatly reduced rate of only $10 for general admission and $30 for fast pass.

Q: ARE THERE GROUP RATES AVAILABLE?

A: Yes.  Information on our group rates are available by clicking here

ATTRACTION QUESTIONS

Q: WHAT IS BRIGHTON ASYLUM?

A: Brighton Asylum is an interactive, multi element, indoor haunted house designed to play on your worst phobias, fears, and nightmares. Superb actors, Hollywood quality sets, special effects and so much more make up this 13,000 square foot attraction.  Brighton Asylum consists of 2 main attractions: The Tunnel, and Brighton Asylum.  These attractions are experienced linear, which means they are experienced back to back without exiting one attraction and getting onto another queue line.  A short segway queue line separates one attraction from the other.  Brighton Asylum also has multiple escape rooms guests can experience called Brighton Asylum Escape.

WHAT IS "BRIGHTON ASYLUM ESCAPE"?

Brighton Asylum Escape is an interactive gaming experience where you and your friends must find clues, solve puzzles, find hidden passage ways, and work as a team in order to escape the room!  We have 4 highly advanced, 2nd generation escape rooms including 1408 Escape, The Device, Bomb Squad, and The Tomb. Brighton Asylum Escape requires a separate ticket purchase, and is not included with your ticket for The Tunnel/Brighton Asylum.  More info on our escape rooms can be found HERE

CAN I PLAY MULTIPLE ESCAPE ROOMS?

Yes!  If you would like to play additional escape rooms, you may purchase additional rooms in advance by selecting the appropriate quantity of tickets for each room or at the box office on the night you wish to play.  Please keep in mind that our escape rooms are of extremely limited quantity and nightly sell outs will take place.  It is highly advisable to purchase your tickets in advance, ahead of your visit to avoid disappointment.

Q: WHAT IS "CONTACT NIGHT"?

A: These are special event nights we hold where our customers are given a glow necklace at the gate (this is entirely optional). If a glow necklace is accepted, our creatures, zombies, patients, and undead can PHYSICALLY interact with you! A waiver must also be signed by everyone who enters Brighton Asylum on these 3 nights regardless of participation. These nights can also be attended by those who do not want to participate in the contact. Just don’t accept the glow necklace, which is provided for free. This is for our hardcore fans who wish to take the scares to another level. We do not provide this experience throughout the entire month of October because Brighton Asylum sees too many guests to make the experience personal for everyone wearing a glow necklace. This is a very personal experience, and we will be offering a limited amount of tickets only, in order to ensure maximum entertainment for our guests. We suggest booking a time slot in advance in order to avoid a potential sell out. Tickets purchased in advance are also cheaper than at the box office. More info on our Contact Nights HERE

Q: WAIT, YOU OPEN FOR CHRISTMAS?

A: Brighton Asylum offers several off season haunted attraction events throughout the year, including our “Santa’s Slay”, “Dark Valentine”, Rottentail Slaughterhouse”, “Night Of The Creeps” events and more! Information on each is located on the EVENTS page.

On Site/Day Of Event Questions

Q: HOW LONG IS THE WAIT IN LINE?

A: It depends. During our September hours, the wait is much shorter. The beginning of October, Sundays, and Thursdays will see less crowds as well as earlier in the night (before 8pm as the first guests arrive) and later in the night (after 9:30pm as the rush dissipates). As it gets closer to Halloween, specifically on a Friday or Saturday night, the wait is longer. We do offer timed ticketing now, which reduces waiting further, and a Fast Pass that has little to no wait!  Fast pass guests get priority entry during each time slot.  If waiting is an issue for you, the Fast Pass is definitely the way to go.  In general, we always recommend purchasing your tickets in advance.  You will save time, and money!  More on timed ticketing can be found by clicking here

Q: IS THERE PARKING AND DO YOU CHARGE FOR IT?

A: We have on site parking, free of charge. In addition to our on site parking, on Fridays and Saturdays in October, we also offer a large off site parking lot available at 199 Scoles Ave, Clifton NJ 07012 for your convenience.  Park there and ride the shuttle 4 min to Brighton Asylum. Shuttles pick up and drop off every 10 minutes or so.  At this time there is no charge for this convenient service.  You can also type “The Learning Center” into your phone’s navigation system.

Our off site parking lot hours at 199 Scoles Ave are from 1 hour before we open until 1 hour after we close on Fridays and Saturdays from Oct. 1st through Oct. 29th. Please utilize our on site lot during all other operational hours.

NOTE: Our off site parking lot is NOT open Mon-Thurs, and Sundays. Utilize our on site lot during week nights, Sundays, and Fridays/Saturdays before Oct. 1st.

Q: WHERE IS THE WAITING AREA?

A: The waiting area for all attractions is outdoors, under weather protected tents.  All the attractions themselves are INDOORS.  WE ARE OPEN RAIN OR SHINE! Please keep an eye on the temperature before coming so you can dress accordingly.

Q: ARE YOU OPEN IF IT RAINS?

A: Yes!  All of our attractions are INDOORS and our parking lot as well as street parking are concrete.  No grass.  The rain doesn’t affect us.  WE ARE OPEN RAIN OR SHINE!

Q: HOW LONG DOES IT TAKE TO GO THROUGH?

A: It’s really difficult to give an answer to this as some groups run right through, while others take their time. It really depends on how well you can handle the fear! Brighton Asylum is one of the largest and longest indoor haunted attractions in New Jersey! It’s safe to say it’s pretty big, so you should be in there long enough to get plenty scared!

HOW MANY PEOPLE ENTER AT ONE TIME?

5 guests at a time.  We will sometimes allow smaller groups on slower nights such as opening weekend, and Sundays. NOTE: If you wish to enter ONLY with your own group, please purchase 5 tickets to guarantee other guests are not added to your group. Additionally, Guests will enter Brighton Asylum: Escape Rooms  in groups of 6. We will add guests to a room until we reach capacity.

Q: IS BRIGHTON ASYLUM HANDICAP ACCESSIBLE?

A: Yes. There are a couple areas that may have to be by­passed; we provide by­passes for all guests that cannot go through certain rooms of the haunted house. Please make sure that you check in with an Event Staff employee and they will help you through the houses!

Q: DO YOU HAVE A LOT OF STROBE LIGHTS IN THE HAUNTED HOUSES?

A: Yes. We have many strobe lights throughout the entire haunted house. It is not recommended for people that have Epilepsy to go through the haunted house. We also don’t recommend people with asthma, heart issues and pregnant women go through the haunted house. To view our warning message, click here

Q: IS THERE SECURITY?

A: We have security on staff every single night including police officers, retired police officers, and SORA licensed security.

Q: CAN WE TAKE PHOTOS/VIDEO INSIDE THE HAUNTED HOUSES?

A: No. Photography and video recording (including GoPros) are not permitted

Q: WILL THE ACTORS TOUCH US, OR CAN WE TOUCH THE ACTORS?

A: No. Actors will not touch you. Please be respectful and do not touch them. Incidental and unintentional contact may occur. Touching the actors will get your group ejected from the haunted house without refund.  If a serious incident occurs, your group may even be detained and the police involved.  Don’t touch them.  You don’t touch the staff at concert events, amusement parks, coffee shops, etc.  Don’t touch them here either.

Q: CAN I BRING MY PURSE AND/OR SHOULDER BAG INTO THE HAUNTED HOUSE?

A: We do not have lockers or a coat check at the haunted house. Very small purses and/or shoulder bags are allowed in, other bags should be left at home or in your car.  No hand held items of any kind are allowed inside the haunt.  No backpacks allowed.

WHO SHOULD/SHOULDN’T ATTEND

Q: IS THERE AN AGE LIMIT AT BRIGHTON ASYLUM?

A: No. However, due to the graphic nature, it is not recommended for small children, toddlers or babies. We also have a strict “no carrying children” policy.  We have had young children go through and have a great time and adults who go through and are in tears! You’re the parent- you be the judge. A good rule of thumb is: if you wouldn’t bring your child to a PG-13 rated movie, it’s probably not a good idea to bring them to a haunted house.

Q: CAN PREGNANT WOMEN GO THROUGH THE HAUNTED HOUSE?

A: We do not recommend pregnant women to go through the haunted house. We suggest calling your OBGYN and/or Physician to discuss the situation with them.  If you ask us if it’s ok to go through the haunted houses pregnant, we are going to say no.  So if you insist on going through pregnant, you do so at your own risk.

Q: IF I HAVE ASTHMA, CAN I GO THROUGH THE HAUNTED HOUSE?

A: Even though large fog effects are not used at Brighton Asylum due to NJ state regulations, we still do not recommend those with asthma attend our show due to other ways asthma can be triggered, including, but not limited to anxiety, fear, physical exertion, etc.  You enter at your own risk.  If you insist on attending, and you have asthma, please bring your inhaler.

Q: WHO ELSE SHOULD NOT ATTEND BRIGHTON ASYLUM?

A: Brighton Asylum is not recommended for those with known and pre-existing medical conditions including breathing, heart, psychological, joint or muscle conditions, or if you are not physically fit.  Attractions require guests to walk great distances over a winding pathway. There are no refunds.  And guests enter entirely at their own risk.

For a complete list of rules and warnings, click here

Q: CAN I BRING MY DOG?

A: Sorry, we know dogs are welcome at most places in New Jersey, however, it’s just too darn scary for our furry friends at Brighton Asylum. They would probably be more comfortable at home with the other scaredy cats…err humans.

Q: IS IT INDOORS?

A: Yes. All of our attractions are indoors and we are open rain or shine!. Our queue lines are located outdoors but are weather-protected. DRESS WARM.

MISCELLANEOUS QUESTIONS

Q: IS IT THE SAME AS LAST YEAR?

A: No way! Just ask anyone who attends Brighton Asylum regularly, and they will tell you.  We update our scenes, characters and scares more than most haunts!  For our 5 year anniversary last season, we updated 95% of Brighton Asylum with Hollywood level quality as well as added 2 additional attractions for your entertainment.  For 2016, we are going even further with simply unbelievable new scenes, attractions, escape rooms, characters and scares you will have to see to believe!

WE RAN INTO THE GROUP IN FRONT OF US, CAN WE GET A REFUND?

No.  Like large concert, theater and sporting events, there are no refunds of any kind.  If having a more “alone” experience is important to you, attend earlier in October, come in September, or on a week day.  Groups are spaced out before entering Brighton Asylum. Once they enter, we do not control the pace at which guests navigate the attractions. Some walk slower than a pack of zombies and some run through it.  It is inevitable that some catching up will take place.  Brighton Asylum is designed to be scary and entertaining regardless of the pacing.

Q: IS THERE ANY SPECIFIC DRESS CODE TO ENTER BRIGHTON ASYLUM?

A: Yes. No high heels (we have stairs inside the attraction), no backpacks, oversized purses, no props or masks with costumes (costumes are permitted), and we highly recommend not wearing expensive clothing due to the potential for them getting stained, ripped, etc, inside the attraction.  WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, DAMAGED PROPERTY.  You will have to pass through a metal wand detector. Additionally, we will NOT go back through the attraction to look for your phone, or other items you have dropped because you didn’t secure them properly.  We will look for them once the night is over and will contact you with any updates. 

Q: IF I HAVE A PROBLEM, CAN I GET A REFUND?

A: Like major sporting and concert events, refunds are not available for any reason.  If you need to reschedule your time slot, you may do so, but you must do so 24 hours in advance.  If you miss your time slot, we will make every attempt to get you into the next available time slot.  For best result, don’t miss your time slot.

Q: CAN I GET OUT IF I'M TOO SCARED?

A: Yes. There are emergency exits around most corners. Simply follow the emergency exits signs out of the haunt (without refund.  If we scared you that quickly, we did the job you paid us to do, and promptly!). We have staff in these areas to assist you. However, If you use these emergency exits, you will not be allowed back into the haunt. These emergency exits are for emergency only, not to play around in.

Q: ARE THERE REFRESHMENTS AT BRIGHTON ASYLUM?

A: Yes. Refreshments vary night to night but we typically carry water, hot chocolate, hot apple cider, packaged snacks and more!

Q: A: CAN I SHOW UP DRUNK, STONED, AND WRECK YOUR HAUNTED HOUSE AND ASSAULT YOUR ACTORS

A: You should ask the police on duty this question. Every night (without fail) we have to escort someone (and their group) out of our haunts into the arms of the police. We do not allow foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. We have a list of rules just like any other business that must be adhered to for your own safety. Please go through the attractions in a civilized manner and everyone (including yourself) will have a great time. NOTE: Any bottles or open containers will be thrown out on site by our security. We know all the tricks about putting alcohol in water bottles, coffee, etc.  If you insist on “downing” your drink before you enter the gate instead of just throwing it out when prompted by our security, you may be refused entry without refund.  So just throw it out.  You can return your drinks to your vehicle with security escort. Once you are on our property, there is no outside beverages brought in or CONSUMED.  We have a zero tolerance policy and we enforce it.  

Q: IS THERE ANYTHING ELSE I NEED TO KNOW ABOUT THE ASYLUM BEFORE I PURCHASE A TICKET?

A: Yes. You will be checked by a security person with a metal detector upon arrival. Please leave your lighters, metal items, backpacks, open containers, food, etc in your car, as these items can damage key props inside the haunt and we dont allow outside food and beverages. keys and cell phones should be in your hand as you approach the door for easy passage. Then they should be put away, or you will lose them in the haunt! We will not stop the show to find these items! Brighton Asylum is not recommended for people with heart conditions, back/neck conditions, pregnant women, people prone to seizures or any disorder that is made worse by fear, anxiety, darkness, or flashing lights. Brighton Asylum IS wheelchair accessible. Brighton Asylum employs the use of quick dissipation fog. We use asthma-friendly fog but those with asthma should have their inhalers with them just in case.  No outside food/beverages. Brighton Asylum is open rain or shine!  We do not allow entry to anyone with a medical brace or crutches.

Q: I CAME LAST YEAR, AND SCARING LOOKS FUN. CAN I WORK THERE?

A: We have a limited number of positions available each season. Check the “work here” tab for information on how to apply. Please keep in mind, we are looking for energetic, enthusiastic, and reliable people to be a part of our time. If you are simply looking for extra money, don’t have a passion for this genre, or are trying to pass the time, this is not the job for you.

Q: MY QUESTION ISN'T ANSWERED HERE. HOW CAN I CONTACT YOU?

A: We can be reached at brightonasylum3@gmail.com or 201-716-2827. We cannot answer emails or voicemails during hours of operation so please leave your questions for us ahead of time.

PLEASE DO NOT EMAIL US QUESTIONS WITHOUT READING THROUGH OUR FAQ PAGE IN ITS ENTIRETY.  MOST IF NOT ALL QUESTIONS CAN BE ANSWERED HERE.

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