Frequently Asked Questions

General Questions

Q: WHAT TIME ARE YOU OPEN?

Q: WHERE ARE YOU LOCATED?

Q: HOW MUCH DOES IT COST?

Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?

A: We accept credit cards for on-line purchases, and cash at the door. We do not have an ATM on site as we get no signal in the complex

Q: IS THERE AN AGE LIMIT?

A: NO

Q: WILL YOU SEPARATE US FROM OUR GROUP?

A: No.  We believe in groups enjoying a haunted house together and seeing others in their group getting scared and having fun.  We allow guests to enter together in groups of up to 5 in the Tunnel, and 6 in Brighton Asylum.  If your group is larger we will split up your group to accommodate our maximum capacity.

If you like the idea of getting separated from your group, we have specific “Contact Nights” for that. read about those more intense experiences here

Q: WE ARE A GROUP OF 7 CAN YOU MAKE AN EXCEPTION?

A: No.  We have a maximum capacity and cannot deviate from it under any circumstances.  We have many reasons why we cannot accept more than 6 guests in Brighton Asylum and 5 guests in the Tunnel at a time, but some important ones to remember are that in such a large group, the first person would never see the last person anyway due to the design of the attraction.  Smaller groups also have a better experience.  The last person in a large group sees everything coming and wont get the same experience.  By all means come in large groups but please separate into smaller groups at the entrance so we can process everyone accordingly.  Not doing so delays us and makes our lines longer.

Ticket Questions

MY TICKET IS FOR 9PM. WHEN SHOULD I ARRIVE?

Please arrive at the time stated on your ticket.  Arriving earlier only extends your wait time.  We will not allow guests to enter their timed slotted queue until 15 minutes before the time stated your ticket.

NOTE: Timed ticketing is a wait reduction strategy only.  You will not enter the attractions at the time stated on your ticket.  The time on your ticket is your arrival time.  Wait times vary.

WHAT DOES MY TICKET PURCHASE INCLUDE?

The 2 attraction combo includes admission to both Brighton Asylum and The Tunnel.  our “Scared Stiff Package”, which can be found under our premium haunted house package, includes both Brighton Asylum and The Tunnel, plus admission to The Horror Museum, The Device, and Bomb Squad.

Currently, our “Scared Stiff” package is the only way to get admission to our 5 minute escape room experiences.

Our 60 minute escape rooms must be purchased separately, in advance online. These experience typically sell out before we even open for the night so if you are interested in them, you must purchase them in advance.

When you go to purchase them, the amount of tickets available will show in the “quantity” under  tickets. 1408 has a quantity of 7 available and The Tomb has 6 available.  So if only 2 are available for The Tomb at  7pm, this means 4 tickets were purchased and only 2 remain.

Q: DO WE HAVE TO PRINT OUR TICKETS?

A: You may print your tickets or we can scan them directly from your phone. NOTE: Please have your phone charged and the tickets ready to be scanned at each attraction. Those without an operating phone cannot be granted entry.  Please come with a full battery, or print your tickets instead. We will not be able to retrieve tickets from dead phones. 

Q: CAN I SWITCH THE TIME/DATE OF MY TICKET? WE CAN'T MAKE IT TO OUR RESERVATION

A: Most rescheduling is requested because a friend purchased a different time slot from another guest.  We will make every effort to help you reschedule your ticket IF THE TIME SLOT IS NOT SOLD OUT.  Rescheduling must be done Monday-Wed only.  We are not able to reschedule tickets while we are operating Thurs-Sun.

Please send rescheduling requests to [email protected]

Q: ARE THERE DISCOUNTS FOR CHILDREN?

A: No. We scare everyone equally.  Additionally, all children must walk through the attractions on their own 2 feet, and cannot be carried.

Q: ARE THERE GROUP RATES AVAILABLE?

A: Yes.  Information on our group rates are available by clicking here

ATTRACTION QUESTIONS

Q: WHAT IS BRIGHTON ASYLUM?

A: Brighton Asylum is an interactive, multi element, indoor haunted house designed to play on your worst phobias, fears, and nightmares. Superb actors, Hollywood quality sets, special effects and so much more make up this award winning attraction.  Brighton Asylum currently offers 2 haunted houses, Brighton Asylum and The Tunnel.

WHAT IS "BRIGHTON ASYLUM ESCAPE"?

Brighton Asylum Escape is an interactive gaming experience where you and your friends must find clues, solve puzzles, find hidden passage ways, and work as a team in order to escape the room!  We have 4 highly advanced, 2nd generation escape rooms including 1408 Escape, The Device, Bomb Squad, and The Tomb. Brighton Asylum Escape requires a separate ticket purchase, and is not included with haunted attraction ticket purchases.  More info on our escape rooms can be found HERE

CAN I PLAY MULTIPLE ESCAPE ROOMS?

Yes!   It is highly advisable to purchase your tickets in advance, ahead of your visit to avoid disappointment.  1 hour escape rooms MUST be purchased in advance.  5 minute escape rooms can be purchased on site but we strongly recommend advanced bookings due to limited capacity

Q: WHAT IS "CONTACT NIGHT"?

A: These are special event nights where guests are given a glow necklace at the gate (this is entirely optional). If a glow necklace is accepted, our creatures, zombies, patients, and undead can PHYSICALLY interact with you!  These nights can also be attended by those who do not want to participate in the contact. Just don’t accept the glow necklace, which is provided for free. This is for our hardcore fans who wish to take the scares to another level. We do not provide this experience throughout the entire month of October because Brighton Asylum sees too many guests to make the experience personal for everyone wearing a glow necklace. This is a very personal experience, and we will be offering a limited amount of tickets only, in order to ensure maximum entertainment for our guests. If you enjoy “high intensity” haunted houses, you want to attend on a contact night! We suggest booking a time slot in advance in order to avoid a potential sell out. More info on our Contact Nights HERE

WHICH HAUNTED HOUSE WILL WE VISIT FIRST?

A: You and your group can start either at Brighton Asylum or The Tunnel.  The choice is yours.  However, we can only accept a certain amount of guests on each queue line at a given time so if one queue line is full, simply start your night at the other attraction.

NOTE: If also attending one of our 1 hour escape rooms, your escape room experience should be booked first, with your haunted house visit after.  For example, if you book a 7pm escape room, you would book an 8pm haunted house time slot. 

Q: WAIT, YOU OPEN FOR CHRISTMAS?

A: Brighton Asylum offers several off season haunted attraction events throughout the year, including our “Santa’s Slay”, “Dark Valentine”, Rottentail Slaughterhouse”, “Night Of The Creeps” events, Clown Asylum and more! Information on each is located on the EVENTS page.

On Site/Day Of Event Questions

Q: HOW LONG IS THE WAIT IN LINE?

A: It depends. During our September hours, the wait is much shorter. The beginning of October, Sundays, and Thursdays will see less crowds as well as earlier in the night and later in the night as crowds dissipate. As it gets closer to Halloween, specifically on a Friday or Saturday night, the wait is longer.

We offer several wait reduction strategies including timed ticketing, fast passes (which reduce or eliminate your wait all together), and new for 2017 – now each haunted house has its own separate queue line and entrance, which will further reduce overall waiting.

Q: IS THERE PARKING AND DO YOU CHARGE FOR IT?

A: We have on site parking, free of charge. On busy Friday and Saturday nights later in October, please allow extra time for parking. In addition to our on site parking, on Fridays and Saturdays in October, we also offer a large off site parking lot available at 199 Scoles Ave, Clifton NJ 07012 for your convenience.  Park there and ride the shuttle 4 min to Brighton Asylum. Shuttles pick up and drop off every 10 minutes or so.  At this time there is no charge for this convenient service.  You can also type “The Learning Center” into your phone’s navigation system.

Our off site parking lot hours at 199 Scoles Ave are from 1 hour before we open until 1 hour after we close on Fridays and Saturdays from Oct. 1st through Oct. 29th. Please utilize our on site lot during all other operational hours.

NOTE: Our off site parking lot is NOT open Mon-Thurs, and Sundays. Utilize our on site lot during week nights, Sundays, and Fridays/Saturdays before Oct. 1st.

Q: WHERE IS THE WAITING AREA?

A: The waiting area for all attractions is outdoors, under weather protected tents.  All the attractions themselves are INDOORS.  WE ARE OPEN RAIN OR SHINE! Please keep an eye on the temperature before coming so you can dress accordingly.

Q: ARE YOU OPEN IF IT RAINS?

A: Yes!  All of our attractions are INDOORS and our parking lot is concrete.  No grass.  The rain doesn’t affect us.  WE ARE OPEN RAIN OR SHINE!

 

NOTE: It is rare, but rarely we are forced to close in high wind conditions. In 7 years we have had to close 2 times.  Once for Hurricane Sandy, and the 2nd time was due to the threat of 50mph winds on the anniversary of Hurricane Sandy 5 years later.  If we are going to close due to heavy wind conditions, the information will be posted on our website, our voicemail, and we will also email everyone who pre-purchased tickets so re-scheduling can take place (the best thing to do is to check our website the morning of the event. The information will be posted by then).  There are no refunds under these conditions.  We will honor all tickets purchased.

If a guest does not want to purchase a ticket in advance, that is ok, but someone else will, and we often sell out before we even open so please keep that in mind if you wish to purchase your ticket via cash at the ticket booth.

Q: HOW LONG DOES IT TAKE TO GO THROUGH?

A: It’s really difficult to give an answer to this as some groups run right through, while others take their time. It really depends on how well you can handle the fear! Brighton Asylum is one of the largest and longest indoor haunted attractions in New Jersey! It’s safe to say it’s pretty big, so you should be in there long enough to get plenty scared!  There are some very long and boring attractions out there.  Brighton Asylum is a world class haunted attraction experience, and has received numerous recognition, including visits from The Today Show, Cake Boss, actor James Franco, as well as winning top haunt awards from Buzzfeed, The Huffington Post, Scranted Haunted Reviews, Haunted Attraction Magazine, Haunted Attraction Association, and many more.

HOW MANY PEOPLE ENTER AT ONE TIME?

6 guests at a time.  We will sometimes allow smaller groups on slower nights such as opening weekend, and Sundays. NOTE: If you wish to enter ONLY with your own group, please purchase 6 tickets to guarantee other guests are not added to your group. Additionally, Guests will enter Brighton Asylum: Escape Rooms  in groups of 6, and 7 for 1408 Escape. We will add guests to a room until we reach capacity.

Q: IS BRIGHTON ASYLUM HANDICAP ACCESSIBLE?

A: Yes. There are a couple areas that may have to be by­passed; we provide by­passes for all guests that cannot go through certain rooms of the haunted house. Please make sure that you check in with an Event Staff employee and they will help you through the houses!

NOTE: we do not allow anyone with medical braces to enter, such as casts, leg braces, crutches, as a pre-existing medical condition could be made worse by these events. Those in a secured wheelchair will be granted entry with a guide.

Q: DO YOU HAVE A LOT OF STROBE LIGHTS IN THE HAUNTED HOUSES?

A: Yes. We have many strobe lights throughout the entire haunted house. It is not recommended for people that have Epilepsy to go through the haunted house. We also don’t recommend people with asthma, heart issues, pre existing medical conditions of any kind, back/neck problems, and pregnant women go through the haunted house. Those with medical braces of any kind will be denied admission.

Q: IS THERE SECURITY?

A: We have security on staff every single night including police officers, retired police officers, and SORA licensed security.

Q: CAN WE TAKE PHOTOS/VIDEO INSIDE THE HAUNTED HOUSES?

A: No. Photography and video recording (including GoPros) are not permitted

Q: WILL THE ACTORS TOUCH US, OR CAN WE TOUCH THE ACTORS?

A: No. Actors will not touch you. Please be respectful and do not touch them. Incidental and unintentional contact may occur. Touching the actors will get your group ejected from the haunted house without refund.  If you are interested in “contact”, please read about our contact nights here

Live video recording in all haunted houses, at concessions, security check, and parking areas.

Q: CAN I BRING MY PURSE AND/OR SHOULDER BAG INTO THE HAUNTED HOUSE?

A: We do not have lockers or a coat check at the haunted house. We do not allow bags or purses into the attractions as they have the potential to get caught on moving sets, walls and pose a safety hazard.  You may leave your bag in your car, or in an emergency, at the ticket booth and pick it up on the way out.  No hand held items.  Phones must be secure in your pockets at all times

WHO SHOULD/SHOULDN’T ATTEND

Q: IS THERE AN AGE LIMIT AT BRIGHTON ASYLUM?

A: No. However, due to the graphic nature, it is not recommended for small children, toddlers or babies. We also have a strict “no carrying children” policy.  We have had young children go through and have a great time and adults who go through and are in tears! You’re the parent- you be the judge. A good rule of thumb is: if you wouldn’t bring your child to a PG-13 rated movie, it’s probably not a good idea to bring them to a haunted house.

Q: CAN PREGNANT WOMEN GO THROUGH THE HAUNTED HOUSE?

A: We do not recommend pregnant women to go through the haunted house. We suggest calling your OBGYN and/or Physician to discuss the situation with them.  If you ask us if it’s ok to go through the haunted houses pregnant, we are going to say no.  So if you insist on going through pregnant, you do so at your own risk.

Q: IF I HAVE ASTHMA, CAN I GO THROUGH THE HAUNTED HOUSE?

A: Even though large fog effects are not used at Brighton Asylum due to NJ state regulations, we still do not recommend those with asthma attend our show due to other ways asthma can be triggered, including, but not limited to anxiety, fear, physical exertion, etc.  You enter at your own risk.  If you insist on attending, and you have asthma, please bring your inhaler.

Q: WHO SHOULD NOT ATTEND BRIGHTON ASYLUM?

A: Brighton Asylum is not recommended for those with known and pre-existing medical conditions including, but not limited to: breathing, heart, psychological, joint or muscle conditions, pre-existing medical conditions, back, neck or skeletal problems, any activity made worse by physical exertion, or if you are not physically fit.  Attractions require guests to walk great distances over a winding pathway.

Guests assume all risks for taking part in this activity.  This is a haunted attraction and with this activity, there are risks, known and unknown, associated with its participation.  Injury or death can occur as a result of taking part in this activity.  Brighton Asylum, its affiliates, its management, owners, landlord, or sponsors, assume no liability for injuries resulting from taking part in this activity.  By purchasing a ticket, you agree to hold harmless Brighton Asylum, its management, owners, landlord, and affiliates and assume all liability for taking part in this activity. 

Q: CAN I BRING MY DOG?

A: Sorry, we know dogs are welcome at most places in New Jersey, however, it’s just too darn scary for our furry friends at Brighton Asylum. They would probably be more comfortable at home with the other scaredy cats…err humans.

Q: IS IT INDOORS?

A: Yes. All of our attractions are indoors and we are open rain or shine!. Our queue lines are located outdoors but are weather-protected. DRESS WARM.

MISCELLANEOUS QUESTIONS

Q: IS IT THE SAME AS LAST YEAR?

A: No way! Just ask anyone who attends Brighton Asylum regularly, and they will tell you.  We update our scenes, characters and scares every season!  In 2015, we updated 95% of Brighton Asylum with Hollywood level quality as well as added 2 additional attractions for your entertainment.  For 2016, we went even further with simply unbelievable new scenes, attractions, escape rooms, characters and scares!  2017 will leave your breathless!

WE RAN INTO THE GROUP IN FRONT OF US, CAN WE GET A REFUND?

No.  Like large concert, theater and sporting events, there are no refunds of any kind.  If having a more “alone” experience is important to you, attend earlier in October, come in September, or on a week day.  Groups are spaced out before entering each of our attractions. Once inside, we do not control the pace at which guests navigate the attractions. Some walk slower than a pack of zombies and some run through it.  It is inevitable that some catching up will take place.  Brighton Asylum is designed to be scary and entertaining regardless of the pacing.

Q: IS THERE ANY SPECIFIC DRESS CODE TO ENTER BRIGHTON ASYLUM?

A: Yes. No high heels (we have stairs inside the attraction), no backpacks, oversized purses, no props or masks with costumes (costumes are permitted), and we highly recommend not wearing expensive clothing due to the potential for them getting stained, wet, ripped, etc, inside the attraction.  WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, DAMAGED PROPERTY.  We are unable to go back through the attraction to look for your phone, or other items you have dropped because you didn’t secure them properly.  We will look for them once the night is over and will contact you with any updates. 

Q: IF I HAVE A PROBLEM, CAN I GET A REFUND?

A: If you have a problem, we want to hear from you right away, preferably on site, on the night of your particular complaint.  We are here to serve you and will work with you to resolve your particular issues.  However, like major sporting and concert events, refunds are not available for any reason.  If you need to reschedule your time slot, you may do so, but you must do so 24 hours in advance.  If you miss your time slot, we will make every attempt to get you into the next available time slot.  For best result, don’t miss your time slot.

Q: CAN I GET OUT IF I'M TOO SCARED?

A: Yes. There are emergency exits around most corners. Simply follow the emergency exits signs out of the haunt (without refund.  If we scared you that quickly, we did the job you paid us to do, and promptly!). We have staff in these areas to assist you. However, If you use these emergency exits, you will not be allowed back into the haunt. These emergency exits are for emergency only.

Q: ARE THERE REFRESHMENTS AT BRIGHTON ASYLUM?

A: Yes. Refreshments vary night to night but we typically carry water, hot chocolate, hot apple cider, packaged snacks and more!

Q: A: CAN I SHOW UP DRUNK, STONED, AND WRECK YOUR HAUNTED HOUSE AND ASSAULT YOUR ACTORS

A: You should ask the police on duty this question. Every night (without fail) we have to escort someone (and their group) out of our haunts into the arms of the police. We do not allow aggressive behavior, pushing, weapons of any kind, alcohol, touching our actors or staff, etc. We have a list of rules just like any other business that must be adhered to for your own safety. Please go through the attractions in a civilized manner and everyone (including yourself) will have a great time.

NOTE: No outside food or beverages of any kind will be permitted past the security checkpoint.  All water bottles, coffee cups, etc, must be thrown out prior to entering. Additionally, we refuse entry to anyone who appears drunk , stoned, or openly aggressive towards our staff/actors

Q: IS THERE ANYTHING ELSE I NEED TO KNOW ABOUT THE ASYLUM BEFORE I PURCHASE A TICKET?

A: Yes. You will be checked by a security person with a metal detector upon arrival. Please leave your lighters, metal items, backpacks, open containers, food, etc in your car, as these items can damage key props inside the haunt and we dont allow outside food and beverages. keys and cell phones should be in your hand as you approach the door for easy passage. Then they should be put away, or you will lose them in the haunt! We will not stop the show to find these items! Brighton Asylum is not recommended for people with heart conditions, back/neck conditions, pregnant women, people prone to seizures or any disorder that is made worse by fear, anxiety, darkness, or flashing lights. Brighton Asylum IS wheelchair accessible. Brighton Asylum employs the use of quick dissipation fog. We use asthma-friendly fog but those with asthma should have their inhalers with them just in case.  Brighton Asylum is open rain or shine!  We do not allow entry to anyone with a medical brace or crutches.

Q: I CAME LAST YEAR, AND SCARING LOOKS FUN. CAN I WORK THERE?

A: We have a limited number of positions available each season. Check the “work here” tab for information on how to apply. Please keep in mind, we are looking for energetic, enthusiastic, and reliable people to be a part of our time. If you are simply looking for extra money, don’t have a passion for this genre, or are trying to pass the time, this is not the job for you.  You must be 18yrs or older to apply

Q: MY QUESTION ISN'T ANSWERED HERE. HOW CAN I CONTACT YOU?

A: We can be reached at [email protected] or 201-716-2827. We cannot answer emails or voicemails during hours of operation so please leave your questions for us ahead of time.

PLEASE DO NOT EMAIL US QUESTIONS WITHOUT READING THROUGH OUR FAQ PAGE IN ITS ENTIRETY.  MOST IF NOT ALL QUESTIONS CAN BE ANSWERED HERE.

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